Return Policy

Temporary Update to Our Return Policy:

Due to these odd times, living through a Pandemic, we will not be accepting returns at this time. We will, however, work with our customers on a case by case basis. If your product is defective, please email us at ClientRelations@PCT.Deals for the next steps. We thank you in advance for understanding.

 

Our Return/Exchange Policy:

We have a simple return policy. We are very confident that you will enjoy our products and the memories that they'll provide. However, we do understand that there are instances where a product may be defective and a return or exchange is necessary - we'll work with you. 

Please follow the below instructions if you find that your product is defective. Returns and exchanges only apply to unused products within 30 days of purchase.

Exchanges:

In the event that you find that your product is defective in some way (e.g. several whistles make no noise, a veil did not include lettering, etc.) then by all means, we will mail you a new one at no cost, with the fastest shipping method possible.

This is the best option if you still have several days before your special event.

Email us (ClientRelations@PCT.Deals) and we'll reply with the next steps.

Returns:

Understandably, you may have only noticed that your product is defective at the last minute. This is a major bummer but we won't leave you hanging. Email us (ClientRelations@PCT.Deals) and we'll reply with the next steps.

Statistics:

We Currently have a 0.2% return rate - that's 2 out of every 1000!